Resources
Frequently Asked Questions.
Straight answers about how we work, what we support and what it costs.
General
What is managed server management?
It means our engineers take responsibility for running your servers: monitoring, security patches, updates, backups, performance tuning and fixing problems when they happen. You keep ownership and full access; we do the day-to-day operations work.
Which Linux distributions do you support?
Ubuntu, Debian, AlmaLinux, Rocky Linux, CentOS, RHEL, CloudLinux and Amazon Linux. If you run something else, tell us and we will confirm before you sign up.
Do you provide 24/7 support?
Yes. Managed servers are monitored around the clock and alerts go to an engineer, not an inbox. Urgent issues are worked on immediately, at any hour.
Cloud & DevOps
Can you manage AWS infrastructure?
Yes. We manage EC2, RDS, S3, VPC, IAM, load balancers and CloudWatch, and review cost and security on a regular schedule. See AWS Managed Services for details.
Do you support Docker-based environments?
Yes. We run Docker and Docker Compose in production, manage Kubernetes clusters, and build the CI/CD pipelines that deploy to them.
Migrations, backups & onboarding
Can you migrate servers without downtime?
Most migrations finish with only a short cutover window, often a few minutes. We sync data in advance, test on the new server first, then switch DNS at a time you choose. Zero-downtime moves are possible for many setups and we will tell you up front if yours is not one of them.
Do you provide server backups?
Yes. We set up automated off-site backups, monitor that every job finishes, and test restores so you know they work when you need them.
How quickly can you onboard a new server?
Once we have access, a standard server is usually audited, hardened and under monitoring the same day. Larger environments get an onboarding plan with dates agreed in advance.
Pricing & billing
How much does server management cost?
Per-server plans are listed on the pricing page. Cloud, AWS and DevOps work is quoted in writing after a short scoping call.
Do you charge setup fees?
Standard onboarding is included in the plan. Complex environments may need a one-off onboarding project, which we quote up front.
Can I cancel?
Yes. Monthly plans can be cancelled with notice before the next billing period.
Access & security
How do you store our server credentials?
In an encrypted password manager with access limited to the engineers on your account. We prefer SSH keys and named accounts over shared passwords.
Can we remove your access at any time?
Yes. You stay in full control of your servers and accounts and can revoke our access whenever you choose.
Didn't Find Your Answer?
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